Kick-Start 2015: Bigger Box, Smaller Returns
As kids, great things came in big boxes. As we come off of the holiday season, we recall childhood memories of the latest and greatest gift hidden inside the largest box. In business, big gifts usually do not come from big boxes – or in this case, big box stores. Specialized Office Systems is a family run, professional managed organization celebrating 30 years of delivering efficiency for your organization. Let’s explore some of the benefits of putting away the big box, and working with smaller, more effectual organizations:
Personalized Service – The larger the organization, the more anonymous customers become; this is a rule that each of us has come to realize. Even a large client becomes reduced to a number when working with big box vendors. When you work with a small business, you receive a CEO-level experience no matter what your size. At Specialized, we get to know our clients. That level of intimacy translates to better product offerings and elevated customer care.
Flexibility – Every successful organization has policies and procedures, but small businesses tend to have policies which are more “user friendly.” For example, we at Specialized Office Systems have a low, $75 minimum order for free next day delivery on office supplies. If you want terms that work for you, chances are a big-box will not offer you the flexibility you want at the terms you need.
Accountability and Communication – Listening to hold music only to find out you are speaking to the wrong person is frustrating. Large organizations (fill in the blank – many come to mind!) are notorious webs of bureaucracy. At Specialized, we pride ourselves on having open lines of communication with our customers. You have a dedicated in-house Client Relationship Manager on call just for you. Small businesses have more intimate settings allowing for faster internal problem solving and decision making. If you like decisive action and clear expectations, ditch the big box.